Life-cycle system and process support
Clear product information heightens the user experience, and user-centric maintenance concepts benefits the customer, adding value to the customer relationship. Our experts are here to assist you all the way from aftermarket strategy to packaged solutions.
Together, we develop innovative aftermarket services and concepts, based on quality data, always with the users in mind. In the virtual development chain, product and maintenance information is linked to the digital model, always available. Our cross-functional teams ensure everything is taken into consideration, from communication to cybersecurity.
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As your customers’ relations to your products are increasingly built via soft values, your aftermarket services are a key factor in elevating their overall experiences and engagement. By utilizing data and market know-how, you can achieve more efficient information management, reach lower costs, ensure faster time-to-market, and build an even more attractive customer experience.
With digitalization follows great opportunities to generate and harvest aftermarket data. When utilized, this data act as the foundation for new business and improved customer relations - real-time strategic insight helping you enhance your offer to make it even more needs-driven, service-based and digital.
Developing strategies and solutions that strengthen your aftermarket business, our experts are here to reduce your ownership costs and increase efficiency and availability. Today´s services are user-centric, and through user-generated data we are able to improve and increase efficiency while tailoring services and solutions.
Digitalization opens up for new opportunities, and "traditional" aftermarket processes are more rapid and cost-effective, continuously increasing in quality. To us, the digital aftermarket is followed by a "security-first" approach, where people are at the centre.
We help you identify and understand the actual needs of your customers and end users, allowing us to develop more efficient and attractive user experiences, in turn contributing to better overview, more knowledge, and expanded decision-support capabilities.
Data and customer feedback forms the basis for your decision-making, both in strategic discussions and in the daily workflow. By going digital, you are equipped with better knowledge and understanding, helping you forecast, improve, incentivise and adapt your products, services and solutions.
Finding the right balance between technology and people is critical to succeed with digitalization, and our cross-functional teams are there to help you with your digital transformation. We help you take the first steps towards a long-term, successful, aftermarket business – built on knowledge and the true needs of your customers. Today and tomorrow.
Your value chain is your competitive advantage and must be flexible and dynamic to match market needs. Our cross-functional teams are here to help you foster an environment for increased competitiveness, and give your value chain the neccessary edge.
The purpose of supply chain management is to release your potential in all parts of the chain - from product prototype to end-user product. Our wide range of supply chain management services ensures you have the support you need to streamline your value chain and increase your competitive edge.
With Uptime you can easily create, manage, save and check information through the entire life cycle of you product portfolio.
Making production of information for your aftermarket more efficient, Uptime contains solutions for
presenting information attractive and modernly, either on web or as an app.
A maintenance concept based on data intelligence and preventive measures is key to increased availability, reduced ownership costs and improved business results.
Our experts help you with the concepts - from strategy and planning, to analyses, purchasing support, management, optimization and solutions for user information, troubleshooting and preventive maintenance.
AI is changing User Experience (UX) and product information, with AI-driven services impacting communication through innovative interaction models and new ways of communicating with the user.
Remebering user preferences, systems can predict and interact with the user, creating the need to evolve the role of the technical communicator with UX. UX information design is closely connected to human-centered design, user-centric, but more concentrated on users´ understanding of the information.
UX Information Designers ensure usability and accessibility of the information, resulting in clear and attractive technical communication that makes the product easier and more interesting to use. Well-thought maintenance concepts extend customer benefits and relationships, generating added value and opportunities for new revenue.
Product information should be considered a strategic asset to increase work efficiency, generate new business and strengthen relations. Our experts tailor product information solutions turning your digital visions into reality.
By combining information sources, optimizing information flow, and increasing autonomy, you will make things easier for your users. We provide you with the tools and methods you need, based on your aftermarket and information management strategy and architecture.
Execution might include developing information and information logistics, enabling a complete system solution and introducing improved work flows - all processes that elevate your business operation to an agile offering based on customer data.
Information on how your products should be handled, and how they are used, is at the centre of such flow. User-friendliness and accessibility of the information solution is essential, ensuring the information can be produced and managed efficiently to increase value and reduce costs.
Our unique tools, Uptime™ and Rodon™, secure the correct information at the right time, both digitally and in mobile operations.
Supporting you through the life cycle, Rodon implements model-based technology
to efficiently and securely handle reliability analyses and other fault analyses in parallel with development.
To fight the spruce bark beetle, you need to identify infested spruce trees at an early stage. Together with Combitech, the Swedish Forest Agency has taken up the fight – from space – with the help of AI.
Today, enormous amounts of data generated in public transport is collected, forecasted and visualised with AI. For years, we have worked with Östgötatrafiken for smarter and safer travel, supporting a more sustainable community.
The only operational entity with a standardised and secure platform for digital maritime services based on the Maritime Connectivity Platform, enabling all connected operators to find each other and explore each other’s services in a reliable process.
